Terms & Conditions of Booking
1. Fitness Level:
You are physically fit for the course you have chosen
2. Payment and booking details:
Payment in full is required at the time of booking. A booking is only confirmed once payment in full is received.
Bookings are currently not being accepted from visitors that are outside of the UK at the time of booking.
Balance payments must be paid in full by the specified date.
For our Outer Hebrides and Small Isles Expeditions we ask for a deposit at the time of booking and the balance to be paid 10 weeks before departure. This is explained in the information for the trip. Places are allocated on a first come first served basis and only once payment and a booking form is received.
In the booking form in which we ask for information that ensures we provide you with safe and well managed experience. If we do not receive this information by 8.00am on the day of your kayaking experience we will not be able to take you out onto the water and your place will be cancelled (please see section 4: Cancellation on our part).
Sea Kayaking gift vouchers are valid for one year from the date of purchase**
**Any vouchers purchased prior to or during the COVID-19 restrictions, shall be valid for an additional year.
3. Cancellation on your part:
a. more than 30 days of your course date will result in a full refund less a £7 administration fee per person.
b. within 30 days of your course date will result in the loss of a 30% of the course fee per person.
c. within 10 days of your course date will result in the loss of 100% of the course fee per person.
d. it is recommend that you take out cancellation and curtailment insurance should you need to cancel your booking.
e. If you have to cancel your place due UK Government restrictions on travel which are in force for where you live, you will be offered a choice of a full refund, an alternative date for your course, or you may wish to postpone until you are next able to travel to our area.
4. Cancellation on our part:
a. We may have to cancel a course at short notice if weather conditions are considered unsafe
b. We may have to cancel a course due to COVID-19 based on Government restrictions and Scottish Canoe Association guidance
c. In the event of cancellation by us for the above reasons (a & b) you will be offered a choice of a full refund or an alternative date for the course.
d. We may have to cancel your place if our safety kit and equipment is not suitable for your size and weight. Please get in touch as soon as possible so that we can advise. You will receive a full refund.
e. If we do not receive your required booking details by 8.00am on the day of your experience your place will be cancelled and you will not receive a refund.
f. If you are outside of UK and make a booking it will be cancelled. If you are from overseas please make a booking with us only once you are in the UK and have satisfied any quarantine procedures.
5. Outer Hebrides & Small Isles Expeditions – Cancellation on your part:
a. more than 56 days prior to the expedition departure date you will only be charged your deposit
b. between 56 and 30 days of the expedition departure date you will be charged 50% of the expedition cost per person
c. Between 30 and 14 days you will be charged 75% of the expedition cost
d. If less than 14 days before the start of the expedition you must pay the full cost
Note: We appreciate that wholly unforseen events may result in cancellation. In view of the above and for your peace of mind we therefore strongly advise you to take out appropriate accident and cancellation insurance at the time of your booking.
6. Outer Hebrides & Small Isles Expeditions – Cancellation on our part:
If owing to circumstances beyond our control, we cannot provide the expedition booked or a suitable alternative, we will refund all money paid to us in full, and you will have no further claim against us. In this instance we are not liable for any personal expenses you may have incurred as a result of your booking such as travel tickets (flight, rail etc.), travel insurance etc.
7. Instructor Insurance:
Sea Kayak Plockton instructors are members of the Scottish Canoe Association and are covered for Third Party Coaching indemnity and Public Liability Insurance to the value of £10,000,000.
8. Participant Insurance:
Course participants are responsible for arranging their own insurance cover before engaging in any sporting activity to ensure that if meets their requirements. We strongly advise you to take out appropriate accident and cancellation insurance at the time of your booking.
9. Cancellation throughout course:
If you are unable to carry on during a course and cancel or leave, for reasons of fitness, minor injury or any other personal choice where we are not responsible, this falls under our cancellation policy in sections 3 and 4.
10. Personal Responsibility:
Participants must accept that within the outdoor environment there are inherent risks present which we are unable to control. By taking part in any outdoor activity you must accept a certain level of personal responsibility for your actions, and awareness of the environment & others around you.
11. Privacy and Data Protection:
The information submitted in this form is stored electronically and is not shared with anyone else outside of Sea Kayak Plockton. It’s only used in relation to your sea kayaking experience with us in order to ensure your safety and comfort. During the booking process your email address is used to confirm your booking and give you information that you need about your sea kayaking experience. From time to time (about 4 times a year) we may also send out newsletters to let you know what we’re up to as well as information on our trips and courses. When you make your booking with us we ask if you’re happy for us to do this. We also ask if you’re happy for us to take photos of your kayaking experience and possibly use these for advertising purposes (website, social media, electronic newsletters). You can withdraw consent at any time. If you receive our email newsletters, there is an unsubscribe option at the bottom of every mailing. To withdraw consent for your photographs to be used, please let us know by using the contact form on our website.