Terms & Conditions of Booking
1. Fitness Level:
You are physically fit for the course you have chosen
2. Payment and booking details:
Payment in full is required at the time of booking. A booking is only confirmed once payment in full is received.
All of our day trips and expeditions require a minimum of 2 people to go ahead.
Balance payments must be paid in full by the specified date.
For the following experiences (listed below) we ask only for a deposit at the time of booking and the balance to be paid 12 weeks before departure. This is explained in the information for the trip. Places are allocated on a first come first served basis and only once payment and a booking form is received.
- Isle of Skye Explorer
- North Coast Explorer
- Hebridean Explorer
- Small Isles Expedition
- Outer Hebrides Seahorse Expedition
- Paddle and Plunge
In the booking form we ask for information that ensures we provide you with safe and well managed experience. If we do not receive a completed booking form by 8.00am on the day of your kayaking experience we will not be able to take you out onto the water and your place will be cancelled (please see section 4: Cancellation on our part).
Sea Kayaking gift vouchers are valid for one year from the date of purchase.
3. Single day trips (Learn to Sea Kayak, Improver, Family, Sea Kayak Skye, Private Guiding) Cancellation on your part:
a. more than 30 days of your course date will result in a full refund less a £10 administration fee per person.
b. within 30 days of your course date will result in the loss of a 30% of the course fee per person.
c. within 10 days of your course date will result in the loss of 100% of the course fee per person.
d. it is recommend that you take out cancellation and curtailment insurance should you need to cancel your booking.
4. Single day trips (Learn to Sea Kayak, Improver, Family, Sea Kayak Skye, Private Guiding) Cancellation on our part:
a. We may have to cancel a course at short notice if weather conditions are considered unsafe
b. We may have to cancel a course due to insufficient numbers (see clause 2).
c. In the event of cancellation by us for the above reasons (a & b) you will be offered a choice of a full refund or an alternative date for the course.
d. We may have to cancel your place if our safety kit and equipment is not suitable for your size and weight. Please get in touch as soon as possible so that we can advise. You will receive a full refund.
e. If we do not receive your required booking details by 8.00am on the day of your experience your place will be cancelled and you will not receive a refund.
f. If payment is not received as per clause 2 your booking will be cancelled. If we have communicated with you that your booking is cancelled due to non-payment and you make payment at a later date, we will arrange a full refund less an administrative fee of £25.
5. All our ‘Explorer’ expeditions, 3-day Skye & Lochalsh Expeditions, Small Isles Expedition, Paddle & Plunge- Cancellation on your part:
a. more than 90 days prior to the experience departure date or activity start date you will receive a full refund of your deposit less a fee of £50 per person.
b. between 90 and 30 days of the expedition departure date you will be charged 50% of the expedition cost per person
c. Between 30 and 14 days you will be charged 75% of the expedition cost
d. If less than 14 days before the start of the expedition you must pay the full cost
e. Paddle & Plunge: more than 90 days prior to the start date, a booking may be changed from a double occupancy room to a single occupancy. You will receive a full refund of the deposit for one person less a fee of £25.
f. Paddle & Plunge: Within 90 days and the start of the course, if one person cancels in a double occupancy room clauses 5b, 5c, 5d apply to that person.
Note: We appreciate that wholly unforseen events may result in cancellation. In view of the above and for your peace of mind we therefore strongly advise you to take out appropriate accident and cancellation insurance at the time of your booking.
6. Outer Hebrides Seahorse Expedition – Cancellation on your part:
a. more than 90 days prior to the experience departure date or activity start date you will receive a full refund of your deposit less a fee of £50 per person.
b. between 90 and 30 days of the expedition departure date you will be charged 50% of the expedition cost per person
c. Between 30 and 14 days you will be charged 75% of the expedition cost
d. If less than 14 days before the start of the expedition you must pay the full cost
e. All twin/double occupancy cabins must be booked on a double occupancy basis, there is no single-occupancy supplement.
Note: We appreciate that wholly unforseen events may result in cancellation. In view of the above and for your peace of mind we therefore strongly advise you to take out appropriate accident and cancellation insurance at the time of your booking.
7. All our ‘Explorer’ expeditions, 3-day Skye & Lochalsh Expeditions, Small Isles Expedition, Outer Hebrides Seahorse Expedition, Paddle & Plunge- Cancellation on our part:
If owing to circumstances beyond our control, we cannot provide the expedition booked or a suitable alternative, we will refund all money paid to us in full, and you will have no further claim against us. In this instance we are not liable for any personal expenses you may have incurred as a result of your booking such as travel tickets (flight, rail etc.), travel insurance etc.
8. Private guiding / bespoke sessions:
The prices on our website are for sessions based in Lochalsh or South Skye. If you’re enquiring about a location further afield (more than an hours drive from Plockton) we ask you to get in touch so that we can provide a quote. Whilst we endeavour to make every effort to make your bespoke trip happen, our safety and yours is paramount. This means we might have to adapt or change the plan or paddling location due to the weather forecast and conditions on the day. All other terms and conditions apply.
9. Gift Voucher purchases:
Gift vouchers are valid for one year from purchase. Gift vouchers are non-refundable, however, if you use a gift voucher to make a booking, it can be transferred to another booking. The following terms and conditions apply. Please contact us directly to arrange this.
a. more than 30 days prior to the experience departure date or activity start date the voucher can be transferred to the same type of experience free of charge.
b. within 30 days of your course date the voucher can be transferred to the same type of experience, however this will incur a charge of £30 per person.
c. within 10 days of your course date the voucher is non-transferable. You will be required to make a new booking at the full price.
10. Instructor Insurance:
Sea Kayak Plockton instructors are members of the Scottish Canoe Association and are covered for Third Party Coaching indemnity and Public Liability Insurance to the value of £10,000,000.
11. Participant Insurance:
Course participants are responsible for arranging their own insurance cover before engaging in any sporting activity to ensure that if meets their requirements. We strongly advise you to take out appropriate accident and cancellation insurance at the time of your booking.
12. Cancellation throughout course:
If you are unable to carry on during a course and cancel or leave, for reasons of fitness, minor injury or any other personal choice where we are not responsible, this falls under our cancellation policy in sections 3 and 4.
13. Personal Responsibility:
Participants must accept that within the outdoor environment there are inherent risks present which we are unable to control. By taking part in any outdoor activity you must accept a certain level of personal responsibility for your actions, and awareness of the environment & others around you.
14. Privacy and Data Protection:
The information submitted in this form is stored electronically and is not shared with anyone else outside of Sea Kayak Plockton. It’s only used in relation to your sea kayaking experience with us in order to ensure your safety and comfort. During the booking process your email address is used to confirm your booking and give you information that you need about your sea kayaking experience. From time to time (about 4 times a year) we may also send out newsletters to let you know what we’re up to as well as information on our trips and courses. When you make your booking with us we ask if you’re happy for us to do this. We also ask if you’re happy for us to take photos of your kayaking experience and possibly use these for advertising purposes (website, social media, electronic newsletters). You can withdraw consent at any time. If you receive our email newsletters, there is an unsubscribe option at the bottom of every mailing. To withdraw consent for your photographs to be used, please let us know by using the contact form on our website.